Solution
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Better Everyday Behaviours: How do we think, feel and behave when building a culture of Continuous Improvement?
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Better Everyday Narrative: What’s the CI journey, why and are we going on it?
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Better Everyday Toolkit: To help team members identify, make and share immediate improvements at their site.
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Better Everyday in Action: Putting learning into practice, a simulation to test team members’ ability to use the tools.
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Better Everyday CI Change Leadership: Lead team members through CI change, recognizing and managing thoughts, feelings and behaviors related to change.
Our process
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Delighting Customers and Communities
To make it happen, they needed to engage 65,000 diverse people across the country to turn strategy into new mindsets, behaviors and ways of working.
Woolworths - Better every day
A unique people-led approach to getting Continuous Improvement to stick
Solution snapshot
The Woolworths Group Supply Chain is the largest business supply chain across Australia and New Zealand.
With 7,000 employees and 15 distribution centres servicing 3,000 stores, WGSC is responsible for delivering fresh food and groceries to its 30 million customers annually.
Our AP Way, a culture and engagement program, was designed to connect every team member to Australia Post’s transformation strategy and equip leaders to lead it.
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Challenge
Against a backdrop of consumer demand for fresh food, huge competition, geographical challenges, heavy unionisation and a lack of shared purpose and values among employees, a string of failed continuous improvement initiatives impacted safety, productivity, employee satisfaction and turnover.
With an ambitious vision to secure their place in the hearts and minds of consumers for another 100 years, Woolworths Group Supply Chain needed to become next-generation and world-class – delivering in full, on time and error-free… consistently, every day.
Our process
-
Delighting Customers and Communities
To make it happen, they needed to engage 65,000 diverse people across the country to turn strategy into new mindsets, behaviors and ways of working.
Results
+3 point
rise in Leadership metrics.
Winner
of CIPD Best HR/L&D & OD Supplier 2024 (UK).
All 7,000 customer
1st Champions were involved in the program.
$200,000
was saved after the first iDo act alone.
5
Industry Awards
Within 3 years
achieved AUD $33 million in savings in Continuous Improvements.
Achieved
a 20-point increase in employee engagement!
Our process
about us
Solution
The Operational Excellence team had the answer to achieving this. And so, Better Every Day was born — our unique approach to Continuous Improvement at Woolworths!
The idea – start small, with simple tools and behaviours that everyone could use and influence immediately to see a collective improvement in the performance of the entire Supply Chain. The Better Every Day curriculum consists of learning, engagement and communications aimed at developing the confidence, capability and mindset needed to build a culture of Continuous Improvement and encourage the sharing of ‘pockets of brilliance’ around the Employee Network. It also eliminates waste, solves problems and enhances operational excellence for sustained growth.
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