Culture transformation through leadership and learning
Our work doesn’t just inform. It inspires. It shifts mindsets, sparks behavior change, and drives real performance transformation. Take a look at what we do.
about us
Business grows when people grow
We develop leaders and teams to discover their strengths and collaborate towards shared goals.
This is the solution for companies who need to get everyone aligned and motivated to deliver their strategy.
Culture transformation
We’re a multidisciplinary crew - blending psychology, business acumen, and cutting-edge learning design - to craft unforgettable development experiences that truly stick. We help organizations transform their culture through two solutions lines:
A behavior framework
Operational Service standards
Job specific training
Browse through these solution lines to see the kind of learning we create. If what you're looking for isn’t there... don't worry! It doesn’t mean we don't do it, it may just mean you'll need a From Scratch solution.
At ITA Group, our Leadership, Learning, and Skills Activation Team partners closely with senior leaders and frontline teams to co-create transformative business and culture initiatives.
For context - it's all about activation
Activating culture transformation elevates customer experience, employee experience and results.
Engaged people do their best work, want to be here, and stay longer
Customer interactions are positive experiences and service is memorable
Customers won’t go anywhere else
The results speak for themselves – healthy financials and reputation
Activate culture change
Our two personalized solutions catagories activate culture change:
Want to get started?
We begin by listening. That means understanding the organization's purpose, current culture, and the lived experiences of its people. We use diagnostics, interviews, and workshops to uncover what’s working, what’s missing, and what’s possible. From there, we co-create a roadmap that aligns leadership behaviors, employee experiences, and strategic priorities to ensure culture change is not just aspirational, but actionable and measurable.
The most effective sponsors for culture change are those who influence strategic direction. The key is to look for someone who recognises that culture is not just a “nice to have,” but a lever for business success and who is willing to champion a people-first approach. Start by asking where the organization is trying to go, and what’s getting in the way. That opens the door to culture as the enabler.
Frame culture change as a strategic enabler, not a soft initiative. It’s about aligning how people think, feel, and behave with the organization’s goals. Encourage your client to see culture as the operating system that powers performance, engagement, innovation, and resilience. Highlight that it’s not a one-off campaign, but a journey supported by leadership, learning, and everyday experiences. And most importantly, reassure them that it can be measured, scaled, and sustained.
We design leadership programmes that go beyond skill-building to shape mindsets, behaviors and shared values. By aligning development with your cultural aspirations and embedding it into everyday moments, we help leaders become culture carriers who amplify transformation across the organization.
We work collaboratively to align our solutions with strategic goals whether it’s digital adoption, DEI, or organizational restructuring. Our programmes are designed to build the human capability needed to lead change, foster resilience, and sustain momentum.
Absolutely. We create tiered learning journeys that reflect the unique challenges and influence of each leadership level from emerging leaders to senior executives. Our approach ensures relevance, impact, and progression, while maintaining a consistent cultural thread.
Ask the NKD experts...
Transforming how business feels