Partnering with NKD
Get to know the different ways we can work together to deliver brilliant solutions to our clients.
Getting started
Our pre-sale approach
Before we get sign off to start co-creating a solution with our clients and ITA colleagues, our pre-sale steps are critical to shape our thinking, build trust, and lay the foundation for a client experience that is truly fit for purpose.
1
Discovery & needs assessment
Trust through real, open conversations and curiosity — not interrogation.
This is a critical step to qualify if we’re the right partner. We unpack what’s going on for the client: the goals they care about, the challenges they’re facing, existing (learning) strategies they’ve tried.
We ask bold questions to uncover the deeper drivers of change and reflect the cultural aspirations and performance gaps. Our job is to shape these insights into a clear, shared understanding of “why now” and “what good looks like”.
2
Contextualize &
share insights
Show up as strategic partners - curious, informed, and generous with our thinking.
We talk in the language our clients use, shaped by their business realities and ambitions. We bring client stories, trends, and benchmarks into the conversation to spark thinking.
Insights don’t just sit on a slide — they’re translated into concepts and outcomes, helping our clients imagine the experience and impact beyond just a “training program”.
3
Solutions concept
creation (the proposal)
One team from the get-go, co-creating something that truly fits.
We share a working concept and framework — not a polished final answer. Together, we iterate to shape scope, experience, engagement, timing and budgets in a way that feels collaborative, purposeful, and clear.
Client feedback isn’t “input” — it’s integral. We work in partnership with our ITA colleagues to ensure that their knowledge builds on established trust to shape a winning solution!
4
Frame the value & anticipated ROI
Making the case not just for cost, but for impact — grounded, exciting, and real.
We use storytelling to show how the solution lights up the employee experience.
We draw clear lines between our work and what matters to them — whether that’s retention, performance, culture, or broader business results. And yes, we talk ROI in terms that resonate — qualitative and quantitative.
5
Proposal
Finalization
Keeping clients, and ITA, in the bubble – no surprises, no confusion.
Every proposal is scaled and shaped for the audience: sponsors, budget holders, people teams. We make sure it lands.
We guide them through our collaborative
design process, timelines, budgets, and measures
of success. When constraints pop up, we’re transparent. When it’s time to deliver, we’re confident.
6
Post-sale - from
concept to delivery
Seamless handover from Business Development to the Solution project team.
Our briefing docs and comms carry the tone, clarity and care that define the journey so far. We ensure that teams understand the business relationship, expectations, development timeline and budgets agreed.
We celebrate the wins we’ve built together and make sure the stage is set for continued success, measurement, and momentum. From here, our Solution team gets started on delivering against our collaborative design process.
Getting started
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Our process
Our process
about us
Ways of working
NKD will work closely with ITA during the internal handover process from Business Development to the Solution Team to establish best practice ways of working. We’ll use an internal kick-off to establish great project and team hygiene to make the client experience the best it can be.
From aligning on joint solution project meetings (if our solution sits within a wider ITA program) to what role the ITA sponsor will play across the life of a solution.
Our process
about us
Contracting
If an existing Master Services Agreement (MSA) or contract is in place with ITA, we can deliver our solutions under this agreement.
If a new MSA or contract needs to be set-up, we recommend that this is generated by the ITA Legal Team, with input and review from NKD. This allows for future growth of the client's needs and additional ITA solution lines over time.
Our process
about us
Scope of work, timelines and budgets
NKD will prepare a detailed scope of work and both a high level and detail design of the deliverables within the solution, timelines and budgets.
Clients will need to approve these before NKD gets started on delivering our solution, even if contracting and billing are held with ITA.
Our process
about us
Billing
Billing will take place against the usual ITA and client process. Once a client has approved the SOW and budget, ITA will bill the client. NKD and ITA finance teams will work together on the inter-company transfer to pay NKD for the work undertaken.
NKD usually bill each month for work completed. However, we can work to a billing schedule that suits your client and drawdown against this on completion of monthly activities.
Get to know our collaborative design approach
with David Colgate, Chief Innovation Officer, NKD.
We focus on face-to-face experiences that align with clients' cultural needs. Most in-person engagements are enhanced with digital elements like games and simulations for interactive learning.
about us
Discovery
Event learning and session design
Event exection
Event session concept
Post-event follow up
Our co-creation process...
a typical personalized timeline
Leadership, Learning and Skills are key enablers of culture change. However, we can achieve more, quickly as one ITA group. Using the psychology-led ADKAR approach, together, we can transform how business feels:
about us
Our work doesn’t just inform. It inspires. It shifts mindsets, sparks behavior change, and drives real performance transformation. The way we do this is through:
Ask the NKD experts...
Transforming how business feels