LEARNING AND SKILLS
Improve every day
How to make continuous improvement an everyday team habit.
Client needs
This is the solution for organizations who want every team member to take ownership for improving operational quality and efficiency.
Save money and increase engagement
Client needs
Client needs
To maintain our competitive edge in the market
Client needs
Need frontline teams to own continuous improvement
A culture of innovation – always being proactive about what we can do better
Client needs
Client needs
Waste is too high! We need to be more operationally efficient
Client needs
Be ready for change and able to flex and adapt in a changing world
Client needs
We want to continue to deliver quality to our customers
What we think
An organization that stops learning is an organization that stops growing. Continuous improvement training isn’t optional — it’s the engine that drives innovation, efficiency, and long-term success.
Who is it for?
Any team that needs seamless, evolving processes and systems.
Frontline teams and supervisors
Operations
Warehousing teams
Manufacturing teams
Customer facing teams
What we do
Discover how teams can be more efficient, innovative and operationally intelligent. Design learning that encourages teams to spot opportunities to improve and be ambitious about what they can achieve by taking ownership for incremental change.
Activate a new culture of:
Reviewing operational excellence
Ideas-sharing
Test and learn practices
Improve by:
Working together differently to initiate and embed improvements
Celebrating participation and progress
Create safe and healthy challenge
How we do it
Our client collaboration and co-creation process.
Discover
Efficiency opportunities barriers to improvement.
Meaningfully connect with teams and managers
Understand strategy
Get to know client operations, practices and processes
Identify barriers and opportunities to activate continuous improvement
Inclusions
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Decision-maker interviews (e.g. COO, site managers)
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Culture audit/survey
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Day-in-the-life experiences
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Insights report
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Focus groups
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Design
Continuous improvement methodology.
Establish goals and continuous improvement methodology
Align with leadership and gain buy-in
Develop personalized Improve Every Day identity
Create end-to-end program design
Test and learn in pilot locations
Inclusions
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Continuous improvement story
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Methodology creative concept
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Architecture high-level design
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Executive leadership engagement, co-creation session
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Continuous improvement hackathon
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Test and learn experience
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Activate
Toolkits, Workshops, Campaign, TTF.
Encourage employees and channel partners to learn and adopt new habits
Host leadership and skills development sessions
Send out manager toolkits
Inclusions
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Leadership workshop
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Improve every day toolkit
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Manager’s guide
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Campaign development
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Employee workshop
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Facilitator packs and TTF
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Improve
Performance dashboard and conversations.
Craft sustainment approach
Encourage and nurture team ownership
Integrate behaviors into recognition and incentives programs
Inclusions
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Incentives and recognition
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Real-time dashboard
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Nudge learning
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A high impact kick-off
Starting the program with a bang to focus everyone on the impact they could have with a continuous improvement approach, raise energy and get people excited for what's to come.
BRING IT TO LIFE
Laying the foundations
A face-to-face fun and engaging solution for all team members to connect with the power of a continuous improvement mindset, and be introduced to tools to help them apply this at work.
BRING IT TO LIFE
Tools that shift
the dial
Clever tools designed to make it easy to apply Continuous Improvement practices as part of the day-to-day.
BRING IT TO LIFE
Brilliant practitioner development
A skills uplift for a cohort of facilitators to become practitioners, diving deeper into continuous improvement methodology and understanding how to leverage supporting tools effectively.
BRING IT TO LIFE
Solution description
A large kick-off event to focus everyone on the impact they could have with a continuous improvement approach, raising energy and getting people excited for what's to come.
A face-to-face Foundation solution for team members to engage with the power of a continuous improvement mindset, and be introduced to tools to help them apply this at work. A skills uplift for a cohort of facilitators to become Practitioners, diving deeper into continuous improvement methodology and understanding how to leverage supporting tools effectively.
It can be combined with comms campaigns and toolkits to support real-world application.
Audience size
Test in 1 to 3 pilot locations or teams
Scalable to meet operational needs
Workshops typically happen in groups of up to 18 to ensure maximum participation – but this is flexible
Managers feel confident to lead the way with Continuous Improvement, armed with the tools they need to be successful.
They know how incremental change drives improved performance.
Everyone knows why Continuous Improvement is so important to the business, the customer and each other.
People have the tools and skills to spot opportunities to improve things in their day to day, and feel empowered to make changes that address them.
People can describe the part they play in Continuous Improvement and feel excited about it.
They understand the importance of their mindset and how it impacts performance.
Outcomes
Sales teams that are engaged and high performing.
Facilitators know the responsibilities.
How improve every day solutions
transform performance.
Minimum viable product
Strategic narrative 2D
Half day experiential learning module for everyone
Half day managers module
Even better if...
Strategic narrative 2D + film
Creative concept
Digital invitation
1 day experiential learning modules for all
6 team energizer activities
1 day managers module
Manager guide
3 hour virtual ‘thriving through change’ module
Train the facilitator
Ask the NKD experts...
Transforming how business feels