Australia Post - Our AP Way
Organization wide strategic reset and culture transformation program
Solution snapshot
How do you activate your Transformation Strategy when growth is stagnating and profits are declining year-on-year?
Our AP Way, a culture and engagement program, was designed to connect every team member to Australia Post’s transformation strategy and equip leaders to lead it.
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Context & Challenge
Australia Post came to us with a simple, but difficult challenge - how could they deliver the Post26 strategy to transform the business by:
Our process
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Supporting their People
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Delighting Customers and Communities
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Creating a Sustainable Future
To make it happen, they needed to engage 65,000 diverse people across the country to turn strategy into new mindsets, behaviors and ways of working.
Our process
about us
Approach
We crafted Our AP Way, a visually compelling transformation story, delivered via immersive half-day workshops for all employees and leaders (in-person or virtual).
800 frontline leaders were trained as in-house facilitators, supported by a 360° digital learning module and communications toolkit to sustain momentum and scale.
Solution
Our AP Way, a culture and engagement program, was designed to connect every team member to Australia Post’s transformation strategy and equip leaders to lead it.
Our process
-
Supporting their People
-
Delighting Customers and Communities
-
Creating a Sustainable Future
To make it happen, they needed to engage 65,000 diverse people across the country to turn strategy into new mindsets, behaviors and ways of working.
Results
Reached 65,000
employees, contractors and franchisees in just 8 months.
5
Industry Awards
95.1%
committed to bringing
Our AP Way to Life.
+7 point
uplift in team engagement.
Achieved
union-wide buy-in to wholesale change to post-delivery schedules.
+3 point
rise in Leadership metrics.
Winner
of CIPD Best HR/L&D & OD Supplier 2024 (UK).
The partnership Australia Post has with NKD is highly productive, enjoyable and innovative; we have landed a large-scale cultural change initiative, exceeding our outcomes within tight timeframes.
They offer bespoke advice on Australia Post’s cultural initiative deployment and innovative approaches to cultural change.
They are collaborative in the design and development of all materials and help us with consultation with key stakeholders. Beyond this, they are open, transparent and always ensure we have realistic conversations about expectations and accountabilities.
- Anna Van Gorder, Head of Leadership and Culture, People and Culture,
Australia Post
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